NURS FPX 9100 Assessment 1 Obesity Topic Approval NURS-FPX 9100 Defining Nursing Doctoral Project

Prof. Name:

Date

WORKING PROJECT TITLE:

Provider Inbox Management Optimization (PIMO)

Primary Investigator:

Cheryl Avila, MSN-Ed, BSN, RN

Project Site:

Adelante Healthcare – Central Support Office, Phoenix, Arizona

Sponsor:

Preceptor Adita Flagg, MSN, RN – Director of Clinical Quality, Risk & Safety at Adelante Healthcare. Robert Babyar, MD – CMO of Adelante Healthcare.

PROJECT DESCRIPTION PICOT:

For personnel and vendors the usage of the on line portal messaging systems, how does the implementation of a patient-provider response time coverage in contrast to the cutting-edge country have an effect on response instances over a two-month period?

Brief Summary:

The motive of the satisfactory enchancment mission is to beautify the verbal exchange response fee from clinicians to sufferers with the aid of affected person portal messages. A January 2023 record pulled through analysts at the mission website printed 75% of affected person messages are no longer reviewed in the first three days. A 2019 qualitative find out about carried out with the aid of Kaiser Permanente throughout 4 months observed persistently responding to affected person messages saves on time as delayed responses inevitably generate extra affected person calls to the exercise (Lieu, et al., 2019). An extra learn about by using North et al., (2018) performed a cohort learn about which includes six hundred sufferers and implementation of a response time coverage that furnished team of workers route to reply to all affected person messages inside 24 hours, with the exception of vacations ensuing in timelier responses to affected person inquiries.

Primary Objective:

The goal of the PIMO task is to improve patient-provider response instances and limit delays in care.

Secondary Objectives:

Improve personnel compliance with messaging response times.

Clarify scope of exercise variations and obligations for medical roles to help company inbox management.
Proposed Evidence-based Intervention(s):
Time-based response coverage and process implementation (Steitz et al., 2019).
Integration of interdisciplinary groups and delegation. Clarify non-clinician obligations for inbox administration (Lieu et al., 2019).
Training of scientific team of workers to apprehend and adhere to the new coverage (Lieu et al., 2019).

PROJECT DESIGN AND METHODS Project Design:

The PIMO mission is a fantastic enchancment mission designed to optimize a range of techniques and effects and information future exercise and coverage inside the challenge website online the usage of evidence-based exercise interventions.

Model For Improvement: PDSA.

Target Population Undergoing the Practice Change: The goal populace will be the vendors and assisting medical staff.

Inclusion Criteria: All full-time, part-time, doctors, superior exercise companies (NP and PA), registered nurses (RNs), clinical assistants (MAs), and care coordinators at Adelante Healthcare training grownup and household medicine.

Exclusion Criteria: Dental and behavioral fitness companies and their respective ancillary team of workers will be excluded. OB/GYN and Pediatric practices will additionally be excluded.

Estimated Project Length (weeks): eight weeks.

OUTCOME MEASURES AND ANALYSIS Primary Outcome Measures:

Increased company response instances to affected person messages
Timelier first contact to incoming messages (opening and reviewing message)
Secondary Outcome Measures:
Staff compliance to newly applied policy
Data Analysis and Results Reporting:

MEASURE TYPE TYPE OF DATA COLLECTED ANALYSIS METHOD RESULTS REPORTING- DATA TYPE

Timelier Provider Response Times Outcome Interval Descriptive Statistics Rate
Staff Compliance to newly carried out policy Outcome Interval Descriptive Statistics Rate
First contact quotes to incoming messages Outcome Ordinal Descriptive Statistics Percentage

References

Lieu, T. A., Altschuler, A., Weiner, J. Z., East, J. A., Moeller, M. F., Prausnitz, S., Reed, M. E., Warton, E. M., Goler, N., & Awsare, S. (2019). Primary Care Physicians’ Experiences With and Strategies for Managing Electronic Messages. JAMA community open, 2(12), e1918287. https://doi.org/10.1001/jamanetworkopen.2019.18287